What can Bavian's support team help with?
Updated 20 October 2026
Our support team helps by email at support@bavian.com, whether something doesn't work as it should or you're unsure how to do something in Bavian. Bavian is built so you can get answers yourself, here in the Help Center and in the chat with Bavian, and our team helps you the rest of the way.
Questions about your own account
With Autopilot, start with Bavian itself. Bavian reads your Google Ads data directly, down to every campaign, search term and conversion, and can go through all of it for a single question. So its answer is based on your own numbers, whether you ask what it has done, what it's working on or why. Ask in the chat on the Agent page. See How do I ask Bavian about my own account?
When to write to us
- You're unsure how to do something in Bavian.
- Bavian's answer doesn't solve your question.
- You see an error message, or something doesn't work.
- You have a question about billing, signing in or your team.
What to include
- your website's address;
- what you did, what you expected and what happened instead;
- screenshots of what you see;
- the Error ID, if an error message shows one. You can copy it from the message.
With that, our team can look into it and get back to you.
Good to know
- Getting started? Book a free call, and we'll guide you by phone while you have Bavian open on your screen.
- See Does Bavian offer Google Ads consultancy?
- See Does Bavian offer phone support?