Why can't I complete my payment when I turn on Autopilot?
Updated 6 November 2026
You pay for Bavian by card in a secure checkout, which opens when you click Turn on Autopilot on the Insights page. Only the owner can pay.
If the payment doesn't go through
- Your bank asks you to approve the payment in its app, but nothing shows up there: close the checkout and start it again, then approve the payment in the app straight away. If you have both a private and a business profile in your bank's app, check both.
- The card is declined: try another card.
- It still fails: write to support@bavian.com with a screenshot of the step where you're stuck. Leave out your card details.
Good to know
- There's no payment by bank transfer or invoice. See Can I pay for Bavian by bank transfer or invoice instead of card?
- If a later payment fails, see What happens if my payment fails?